Need help with a product, order, delivery, return, payment, or other store-related matter? The Hajkby customer support team is available to assist with product questions, order updates, shipping information, returns, payment-related inquiries, privacy requests, and general customer service matters.
Store Brand: HAJKBY
Operating Entity: Inner Mongolia Fanke Technology Co., Ltd.
Registered Address: 6th Floor, Building 5, Area E, Shui'an Xiaozhen, Yingxin Road Subdistrict, Xincheng District, Hohhot, Inner Mongolia Autonomous Region, China
Customer Service Email: service@hajkby.com
Customer Service Phone:1-800-356-5120
Phone Support Hours: 9:00 AM–6:00 PM PDT
When contacting us regarding an existing purchase, please include your order number and the email address used at checkout. This helps our customer support team locate your order and respond more efficiently.
If your order arrives damaged, defective, incomplete, or incorrect, please include clear photos of the product, packaging, and shipping label where applicable. Additional information may be requested if needed to review the issue.
Please contact us before returning any item. Our support team will review your request and provide the applicable return instructions and confirmed return address.
For privacy-related requests, please clearly describe your request and provide enough information for us to identify the relevant account or order where necessary.
We aim to respond to customer inquiries within 1–2 business days. Requests involving shipping carriers, payment providers, return investigations, or privacy matters may require additional review time.