Shipping Policy

This Shipping Policy explains how orders placed through hajkby.com are processed, shipped, tracked, and delivered.

By placing an order with Hajkby, you agree to the shipping terms described below.

1. Order Processing

Orders are generally processed on business days after payment authorization and order verification.

Processing time may vary depending on:

Product availability
Order volume
Payment verification
Address verification
Promotional periods
Public holidays
Other operational circumstances

Orders successfully submitted are not considered shipped until they have entered fulfillment and been dispatched.

2. Shipping Methods

Available shipping methods will be displayed during checkout.

Shipping options may vary depending on:

Delivery destination
Product type
Package size or weight
Available carriers
Current shipping conditions

Customers should review available shipping options before completing checkout.

3. Shipping Costs

Applicable shipping charges are calculated and displayed during checkout before payment.

Our current shipping options include:

Standard Shipping

US$3.99

Available for eligible orders below the free shipping threshold.

Free Shipping

Free standard shipping is available for qualifying orders:

Orders of US$36.00 or more

Express Shipping

Express shipping may be available for selected destinations.

The applicable express shipping fee will be displayed during checkout.

4. Estimated Delivery Time

After shipment, estimated delivery is generally:

10–20 business days

Delivery times may vary depending on:

Destination country
Carrier operations
Customs processing
Weather conditions
Public holidays
Remote delivery locations
Transportation conditions
Seasonal shipping volume

Estimated delivery dates are not guaranteed unless specifically stated otherwise.

5. Shipping Confirmation & Tracking

Once your order has been shipped, a shipping confirmation may be sent to the email address provided during checkout.

Tracking information may include:

Carrier information
Tracking number
Shipment status

Please note that tracking updates may not appear immediately after shipment.

Carriers may require additional time to scan and update tracking information.

6. Multiple Packages

Orders containing multiple products may occasionally be shipped separately.

If this occurs:

Packages may arrive on different dates
Each package may have its own tracking number
Receiving one package does not necessarily mean the complete order has arrived

7. Address Accuracy

Customers are responsible for providing complete and accurate delivery information.

Please verify:

Recipient name
Street address
Apartment or unit number
City
State or province
Postal code
Country
Telephone number

Incorrect or incomplete address information may result in delivery delays or returned shipments.

8. Address Changes

If you notice an address error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to assist before shipment preparation begins.

Once an order has been shipped, address changes may no longer be possible.

9. International Orders

International shipments may be subject to:

Customs inspections
Import duties
Taxes
Brokerage fees
Local processing charges

Any charges imposed by the destination country are the responsibility of the recipient unless otherwise stated during checkout.

10. Delivery Delays

Delivery delays may occur due to circumstances outside our reasonable control, including:

Carrier delays
Customs procedures
Weather events
Transportation disruptions
Public holidays
High-volume periods

We appreciate your understanding during such situations.

11. Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please check:

Delivery area
Household members
Neighbors
Building management
Carrier delivery information

If the package remains missing, contact our customer service team.

12. Returned or Unclaimed Packages

A package may be returned if:

Delivery attempts fail
The address is incorrect or incomplete
The package is refused
The package is not collected

Additional shipping costs may apply where permitted before reshipment.

13. Shipping Support

For shipping questions, please contact:

Store Brand: Hajkby
Operating Entity: Inner Mongolia Fanke Technology Co., Ltd.
Registered Address: 6th Floor, Building 5, Area E, Shui'an Xiaozhen, Yingxin Road Subdistrict, Xincheng District, Hohhot, Inner Mongolia Autonomous Region, China
Customer Service Email: service@hajkby.com
Customer Service Phone: 0471-5923864
Phone Support Hours: 9:00 AM–6:00 PM PDT

When contacting us regarding an order, please include: