This Privacy Policy explains how Hajkby, operated by Inner Mongolia Fanke Technology Co., Ltd., collects, uses, stores, and shares personal information when you visit hajkby.com, place an order, contact customer service, subscribe to communications, or otherwise interact with our online store.
By using our website, you acknowledge that your personal information may be handled as described in this Privacy Policy.
1. Information We Collect
The information we collect depends on how you interact with our website and services.
We may collect the following categories of information:
Personal and Contact Information
This may include:
Name
Shipping address
Billing address
Email address
Telephone number
Country or region
Other contact information you provide
Order and Transaction Information
When you place an order, we may collect information such as:
Products purchased
Order number
Order value
Shipping method
Delivery information
Billing information
Transaction status
Refund or return information
Promotional codes used
Payment Information
Payments may be processed through Shopify and third-party payment service providers.
We generally do not directly store complete payment card numbers, card security codes, or other full payment credentials used to complete a transaction.
Payment providers may collect and process information necessary to authorize and complete your payment in accordance with their own privacy and security practices.
Customer Service Information
If you contact us, we may collect:
Your name and email address
Order number
Message content
Photos or documents you voluntarily provide
Information about a return, refund, damaged item, delivery issue, or other support request
Device and Usage Information
When you use our website, certain technical information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Approximate location derived from technical information
Pages viewed
Time spent on pages
Referring website
Website interactions
Cookie and similar technology information
2. How We Use Personal Information
We may use personal information for purposes including:
Processing and fulfilling orders
Arranging shipping and delivery
Processing payments
Sending order confirmations
Providing shipping and tracking updates
Responding to customer service requests
Managing returns, refunds, and order issues
Providing product or account-related support
Detecting and preventing fraud or misuse
Maintaining website functionality and security
Improving our products, website, and customer experience
Understanding how customers interact with our store
Managing promotional offers
Sending marketing communications where permitted
Complying with applicable legal, regulatory, tax, accounting, or recordkeeping obligations
Enforcing our store policies and terms
3. How We Share Personal Information
We may share personal information with service providers and other parties where reasonably necessary to operate our store and provide services to customers.
These parties may include:
Shopify
Our online store may be hosted and supported by Shopify.
Shopify may process information necessary to operate the storefront, checkout system, order management tools, and other e-commerce services.
Payment Providers
Payment service providers may process transaction and payment information to authorize, verify, and complete purchases.
Shipping and Logistics Providers
We may share necessary information with carriers, fulfillment partners, warehouses, or logistics providers so that orders can be prepared, shipped, tracked, and delivered.
Technology and Service Providers
We may use third-party providers for services such as:
Website hosting
Analytics
Fraud prevention
Customer support
Email delivery
Marketing tools
Website performance
Data storage
Security services
Professional and Legal Parties
We may disclose information to professional advisers, government agencies, regulators, courts, law enforcement, or other parties where disclosure is required or reasonably necessary to comply with applicable law, protect legal rights, prevent fraud, or respond to lawful requests.
We do not sell payment card numbers or account passwords to advertisers.
4. Cookies and Similar Technologies
Our website may use cookies, pixels, local storage, and similar technologies.
These technologies may help us:
Keep the website functioning correctly
Remember customer preferences
Maintain shopping cart functionality
Understand website usage
Measure website performance
Improve user experience
Support analytics
Personalize certain content
Measure marketing effectiveness where permitted
Some cookies may be necessary for the operation of the website, while others may depend on your preferences or applicable consent requirements.
Your browser may allow you to restrict, block, or delete cookies. However, disabling certain cookies may affect website functionality.
5. Marketing Communications
If you choose to subscribe to our email communications, we may use your contact information to send messages about:
New products
Special offers
Promotions
Store updates
Other Hajkby news
You may unsubscribe from marketing emails by using the unsubscribe option included in the applicable message where available.
Transactional communications relating to orders, payments, delivery, security, or customer service may still be sent when necessary.
6. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on factors such as:
Whether you have an active or recent order
Customer service requirements
Return or refund processing
Fraud prevention
Legal obligations
Tax and accounting requirements
Dispute resolution
Business recordkeeping needs
When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.
7. Data Security
We take reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission, electronic storage method, website, or digital system can be guaranteed to be completely secure.
Customers should also take reasonable precautions, including protecting account credentials, using secure devices and networks, and avoiding sending sensitive financial information through ordinary email.
8. Your Privacy Rights and Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information.
These may include the right to:
Request access to personal information
Request correction of inaccurate information
Request deletion of certain personal information
Request restriction of certain processing
Object to certain uses of information
Withdraw consent where processing is based on consent
Request a copy of certain personal information
Opt out of certain marketing communications
Some rights may be subject to legal limitations, verification requirements, or exceptions.
To submit a privacy-related request, contact us at:
service@hajkby.com
We may request information reasonably necessary to verify your identity before processing certain requests.
9. Your Privacy Choices
Depending on your location and the technology used by our website, you may be provided with controls for cookies, targeted advertising preferences, or other privacy choices.
Where a Your Privacy Choices page or similar privacy preference tool is available on our website, you may use it to review available options.
The availability and scope of these choices may depend on your jurisdiction and applicable law.
10. Children's Privacy
Our store is intended for general adult consumers and is not designed to knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us at service@hajkby.com so that we can review the matter.
11. International Processing
Our customers, service providers, technology providers, payment processors, or logistics partners may be located in different countries or regions.
As a result, personal information may be processed, stored, or transferred outside the country or region in which you live.
Where required, we take reasonable steps intended to ensure that such processing is handled in accordance with applicable requirements.
12. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, social media platforms, or other external services.
We are not responsible for the privacy practices, security, content, or policies of websites and services that we do not operate.
We recommend reviewing the privacy policy of any third-party service before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
Changes to our business practices
Changes to website functionality
New service providers
Legal or regulatory developments
Changes to our products or services
When updates are made, the revised version may be posted on this page with an updated effective or revision date.
We encourage customers to review this Privacy Policy periodically.
14. Contact Us
If you have questions about this Privacy Policy, how your information is handled, or a privacy-related request, please contact us:
Store Brand: Hajkby
Operating Entity: Inner Mongolia Fanke Technology Co., Ltd.
Registered Address: 6th Floor, Building 5, Area E, Shui'an Xiaozhen, Yingxin Road Subdistrict, Xincheng District, Hohhot, Inner Mongolia Autonomous Region, China
Customer Service Email: service@hajkby.com
Customer Service Phone:0471-5923864
Phone Support Hours: 9:00 AM–6:00 PM PDT
For privacy-related inquiries, please use service@hajkby.com and provide enough information for us to understand and respond to your request.